![]() ![]() But don’t worry - we protect your funds through a process known as safeguarding. If a bank goes bust, customers can claim up to £85k of the money they are owed by the bank through the FSCS.Īs an EMI, the FSCS doesn’t apply to our customers. This is important to know because EMIs and banks protect your money in different ways.īanks protect your money through something known as the Financial Services Compensation Scheme (FSCS). In the UK, for example, we’re an electronic money institution (EMI) regulated by the Financial Conduct Authority (FCA), not a bank. Keeping your money safe is our top priority, and we wanted to remind you of how we do this. Open the Menu ☰ in the Taptap Send app and select "Support”, then select WhatsApp to reach us.Yes! Taptap Send is regulated and authorised to conduct money transmission in multiple countries around the world, uses state-of-the-art encryption technology to protect your payments and data in line with GDPR requirements and is fully PCI compliant. For example: your registered information (your name, the email address and phone number used when signed up), and your transfer details. ![]() Please remember to provide as much relevant information as possible so our team can assist you promptly. You can also send us a private message via Taptap Send official Facebook page.
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